Job Description
Join our dynamic team in Houston and transform your evenings into rewarding opportunities! Houston Solutions Group is seeking passionate Evening Customer Service Specialists for flexible part-time and full-time roles. Whether you're balancing studies, family commitments, or seeking career growth, our evening shifts offer competitive compensation, comprehensive training, and a supportive environment. Enjoy work-life balance with schedules starting at 4 PM, plus benefits for full-time team members including health insurance and retirement plans. Be part of a company that values your contribution and invests in your future!
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve billing issues and product concerns with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accuracy
- Update customer profiles and document interactions in CRM systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvements for evening operations
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced evening environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends and holidays as needed
- Positive attitude and commitment to teamwork