Job Description
Join our award-winning team as an Evening Customer Service Specialist at Pacific Northwest Solutions! We're seeking dynamic individuals who thrive in flexible evening schedules while delivering exceptional client experiences. This role offers the perfect work-life balance with 4-hour shifts (5:00 PM - 9:00 PM) and competitive compensation. Enjoy a modern downtown Seattle workspace with free parking, comprehensive training, and advancement opportunities. Our commitment to employee growth includes quarterly skill development workshops and performance-based bonuses.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, chat, and email
- Resolve technical support issues for our SaaS platform using diagnostic tools
- Document interactions in CRM system with 98% accuracy
- Collaborate with overnight teams to ensure seamless service continuity
- Meet/exceed customer satisfaction metrics (CSAT >95%)
- Participate in bi-weekly process improvement workshops
Qualifications
- 1+ years customer service experience in tech or retail
- Available for consistent evening shifts (Mon-Fri 5-9 PM)
- Proficient with CRM software (Salesforce preferred)
- Exceptional problem-solving abilities with conflict resolution skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college preferred)
- Valid Washington State ID (for parking access)