Job Description
Join Louisville's premier hospitality team as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive pay, dynamic work environment, and opportunities for advancement. Perfect for students, parents, or anyone seeking a rewarding evening schedule in Louisville's vibrant hospitality scene.
Responsibilities
- Deliver exceptional customer service across all touchpoints
- Manage reservation systems and guest check-in/out processes
- Address guest inquiries and resolve service issues promptly
- Collaborate with cross-functional teams for seamless operations
- Uphold brand standards and cleanliness protocols
- Process payments and maintain accurate transaction records
- Contribute to evening team briefings and daily operations
Qualifications
- 1+ years customer service or hospitality experience
- Strong communication and conflict resolution skills
- Ability to work independently in fast-paced environments
- Evening/weekend availability (4:00 PM - 11:00 PM)
- Proficiency with reservation management systems
- High school diploma or equivalent required
- Basic math skills for financial transactions
- Positive attitude with problem-solving mindset