Job Description
Join our dynamic team at Phoenix Hospitality Group as an Evening Customer Service Specialist! We're seeking friendly, energetic professionals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our growing organization. Perfect for students, parents, or anyone seeking a rewarding evening schedule in Phoenix's vibrant hospitality sector.
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person interactions
- Manage reservation systems and process bookings accurately
- Address guest inquiries and resolve concerns with professionalism
- Collaborate with day staff to ensure seamless service transitions
- Maintain detailed records of guest preferences and feedback
- Support venue operations during evening events and peak hours
- Uphold brand standards and cleanliness protocols
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexible availability including evenings and weekends
- Basic proficiency with reservation software and MS Office
- Positive attitude and problem-solving mindset
- High school diploma or equivalent required