Job Description
Join our dynamic team as an Evening Customer Service Specialist and become the heart of our community-focused operations! We're seeking enthusiastic individuals to deliver exceptional service during our peak evening hours while supporting diverse client needs. This flexible part-time role offers competitive compensation in a supportive environment with growth opportunities.
Responsibilities
- Provide exceptional in-person and phone customer support during evening shifts (4 PM - 10 PM)
- Process transactions accurately using POS systems and maintain cash drawer accountability
- Assist with inventory management and merchandising during low-traffic evening hours
- Resolve customer inquiries promptly and escalate complex issues to management
- Collaborate with day staff to ensure seamless service continuity
- Maintain clean, organized, and welcoming store environment
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or retail experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic math and POS system proficiency
- Evening availability (minimum 3 shifts per week)
- Valid Maryland ID required