Job Description
Join Nevada Hospitality Group as an Evening Customer Service Specialist and become the face of our premium guest experience! We're seeking dynamic individuals to deliver exceptional service during our peak evening hours at our Las Vegas properties. This flexible role offers competitive pay, growth opportunities, and the chance to work in one of the world's most exciting destinations. Perfect for students, parents, and professionals seeking evening schedules.
Why Join Us?
• Competitive hourly wages + performance bonuses
• Flexible evening shifts (4-12 PM)
• Free parking and meal discounts
• Comprehensive training program
• Potential for advancement to full-time roles
Responsibilities
- Handle high-volume guest inquiries via phone, email, and in-person with professionalism
- Manage reservation systems and process bookings accurately
- Resolve guest complaints with empathy and efficiency
- Collaborate with housekeeping and security teams for seamless operations
- Maintain detailed records of interactions in our CRM system
- Upsell premium services and amenities during guest interactions
- Adhere to all safety and compliance protocols
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in hospitality or retail
- Exceptional communication and problem-solving skills
- Ability to work independently during evening hours
- Proficiency with reservation software and Microsoft Office
- Flexible schedule availability including weekends
- Positive attitude and commitment to guest satisfaction