Job Description
Join Austin Flex Careers and enjoy the perfect work-life balance with our evening part-time customer service positions. We're seeking empathetic professionals to deliver exceptional support during flexible evening hours (4 PM - 11 PM), ideal for students, parents, or anyone needing schedule flexibility. Our modern downtown Austin office offers a collaborative environment with state-of-the-art technology and supportive management. This role provides growth opportunities while maintaining your daytime commitments.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our CRM system and knowledge base
- Document interactions accurately in Salesforce while meeting quality metrics
- Collaborate with day-shift teams for seamless customer handoffs
- Identify upsell opportunities and contribute to continuous improvement
- Maintain HIPAA/GDPR compliance in all customer communications
Qualifications
- Minimum 1 year customer service experience in B2C environment
- Evening availability (4 PM - 11 PM) with weekend flexibility
- Proficient in CRM systems (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with neutral accent
- Ability to multitask in fast-paced digital channels
- High school diploma or equivalent; college degree preferred
- Passion for helping others and problem-solving mindset