Job Description
Join our dynamic team at Pacific Connect Solutions and become part of San Diego's leading customer experience provider! We're urgently seeking enthusiastic Evening Customer Service Specialists to deliver exceptional support during our peak evening hours. This flexible part-time role offers competitive pay and a vibrant work environment where your skills truly shine. If you're a people person with a knack for problem-solving and availability Monday-Saturday 4 PM - 10 PM, we want to hear from you immediately!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and technical issues efficiently while maintaining service excellence standards
- Process transactions and update customer records with precision
- Collaborate with cross-functional teams to escalate complex issues
- Document all interactions in CRM systems with detailed accuracy
- Contribute to continuous improvement of customer service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or call center environment
- Exceptional communication skills and active listening abilities
- Strong problem-solving and conflict resolution aptitude
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced evening shifts
- Reliable transportation and evening availability (4 PM - 10 PM)