Job Description
Join our award-winning team at Luxe Hospitality Group as an Evening Customer Service Specialist! We're seeking charismatic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive compensation, complimentary meals, and opportunities for advancement within our luxury hotel chain.
Perfect for students, parents, or professionals seeking supplemental income with no weekends required. Enjoy a vibrant downtown Chicago location while developing premium customer service skills that translate across all industries.
Responsibilities
- Manage guest check-ins and check-outs with efficiency and warmth
- Resolve guest inquiries and concerns promptly using de-escalation techniques
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail
- Contribute to a positive team environment during shift transitions
Qualifications
- Minimum 6 months customer service experience
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic proficiency with reservation systems (e.g., Opera, PMS)
- Flexible availability evenings (3 PM - 11 PM) with weekend rotation
- High school diploma or equivalent required
- Valid Illinois driver's license preferred