Job Description
Join our vibrant community hub as an Evening Customer Service Specialist and become the heart of our evening operations! We're seeking a warm, energetic professional to deliver exceptional service during our busiest hours. Enjoy a flexible schedule with evening shifts (4 PM - 10 PM), competitive pay, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance. Grow your career while making meaningful connections in Oakland's dynamic community.
Responsibilities
- Deliver exceptional customer service through in-person and digital channels
- Manage evening operations including facility maintenance and inventory checks
- Process payments and handle cash transactions with precision
- Resolve customer inquiries and complaints with professionalism
- Coordinate with security team for evening safety protocols
- Support community events and programs during evening hours
- Maintain clean, organized, and welcoming facility environment
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong conflict resolution and communication skills
- Ability to work independently during evening shifts
- Basic proficiency with POS systems and digital tools
- Valid California driver's license (for occasional errands)
- Flexibility to cover weekends and holidays
- Passion for community engagement and service excellence