Job Description
Join Coastal Connect Solutions as an Evening Customer Service Specialist and become the voice of our valued clients! We're seeking friendly, tech-savvy individuals to deliver exceptional support during our high-traffic evening hours. Enjoy flexible scheduling, competitive pay, and a vibrant team atmosphere while helping customers resolve inquiries and build loyalty. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to escalate complex issues
- Meet/exceed quality and efficiency targets during evening shifts
- Contribute to continuous improvement of customer experience
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to multitask in fast-paced evening environment
- Reliable transportation to Atlantic Avenue location
- Availability for 3-5 evening shifts weekly (4 PM - 10 PM)