Job Description
Join our dynamic team as an Evening Customer Service Specialist at CityConnect Solutions! We're urgently hiring motivated individuals to provide exceptional support during our peak evening hours (4 PM - 9 PM). This role is perfect for students, parents, or anyone seeking flexible evening work in Jacksonville's thriving downtown area. Enjoy a supportive environment with competitive pay and opportunities for advancement. Immediate start available!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve billing inquiries, service issues, and technical support requests
- Update customer records accurately in CRM systems
- Collaborate with day team to ensure seamless service continuity
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
- Adhere to company compliance and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced evening environment
- Reliable transportation to downtown Jacksonville location
- Flexible availability Monday-Sunday evenings
- Positive attitude with problem-solving mindset