Job Description
Urgent Hiring: Evening Part-Time Customer Service Specialist in Nashville!
Join our dynamic team at Nashville Connect Services and deliver exceptional customer experiences during our peak evening hours. This is a perfect opportunity for students, parents, or professionals seeking flexible evening schedules with competitive pay and growth potential. No weekends required!
Why You'll Love This Role:
• Competitive hourly pay ($15-$18)
• Flexible evening shifts (3-9 PM)
• Comprehensive paid training
• Positive team environment
• Potential for advancement
• Free parking on-site
Responsibilities
- Handle inbound customer calls and emails with professionalism and empathy
- Resolve billing inquiries and technical support issues efficiently
- Update customer records in CRM systems with precision
- Collaborate with day-team for seamless service continuity
- Meet/exceed quality and productivity metrics
- Identify upsell opportunities for service enhancements
- Document customer interactions and resolutions accurately
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities under pressure
- Proficient with Microsoft Office and CRM platforms
- Reliable transportation to downtown Nashville location
- Ability to work independently and as part of a team
- Positive attitude with customer-first mindset