Job Description
Join our dynamic team at Apex Retail Solutions as an Evening Customer Service Specialist! We're seeking energetic individuals to provide exceptional support during our peak evening hours (5 PM - 10 PM). This role offers flexible scheduling perfect for students, parents, or anyone seeking a rewarding part-time opportunity in the heart of Raleigh. Enjoy a supportive environment, competitive pay, and the chance to develop valuable skills while serving our diverse customer base.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening hours
- Process orders, returns, and resolve inquiries efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with day-team to ensure seamless service transitions
- Identify upsell opportunities to enhance customer experience
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Reliable internet access for remote work components
- Flexible availability between 5 PM - 10 PM (weekdays)
- Basic proficiency with Microsoft Office Suite