Job Description
Join our dynamic team as an Evening Customer Service Specialist and become the face of innovation for Atlanta's thriving tech sector! We're seeking passionate individuals to deliver exceptional client experiences during our high-traffic evening hours (4 PM - 10 PM). Enjoy competitive pay, flexible scheduling, and opportunities for growth in a collaborative environment. Perfect for students, career changers, or those seeking supplemental income. Apply today and transform your evenings into rewarding career experiences!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening hours
- Resolve technical inquiries and troubleshoot software issues efficiently
- Document interactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Contribute to continuous improvement of service protocols
- Meet key performance metrics including resolution time and satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Proficient with CRM software and ticketing systems
- Exceptional problem-solving and communication skills
- Ability to thrive in fast-paced evening environments
- Strong attention to detail and organizational abilities
- Available to work 20-25 hours weekly across evenings/weekends
- Basic technical troubleshooting knowledge