Job Description
Join our dynamic team as an Evening Customer Service Specialist at Apex Solutions Inc. in Columbus, Ohio. We're seeking energetic individuals to deliver exceptional customer experiences during our peak evening hours. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a supportive environment. Perfect for students, parents, or professionals seeking supplemental income. Our modern downtown office offers free parking and a vibrant team culture.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Process orders, returns, and service requests while maintaining accuracy
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document interactions and maintain detailed case records in CRM systems
- Identify opportunities to upsell products and services based on customer needs
- Adhere to company policies and compliance regulations at all times
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication and problem-solving skills
- Ability to multitask and prioritize during high-volume periods
- Strong attention to detail and data accuracy
- Available to work evenings (5 PM - 10 PM) weekends as needed
- Reliable transportation to downtown Columbus location