Job Description
Join our dynamic team as an Evening Customer Service Specialist at Horizon Solutions Inc.! We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. This flexible part-time role offers the perfect opportunity to earn competitive pay while developing valuable communication and problem-solving skills. Enjoy a supportive work environment with modern amenities and opportunities for advancement. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and technical issues efficiently using our proprietary CRM system
- Process orders and returns while maintaining accurate transaction records
- Collaborate with day-team specialists to ensure seamless service continuity
- Contribute to weekly performance improvement initiatives
- Adhere strictly to company data security protocols
- Support inventory management during evening operations
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to work independently in a remote environment
- Flexible availability including weekends (4-6 shifts weekly)
- Basic technical troubleshooting knowledge
- Valid North Carolina driver's license if occasional site visits required