Job Description
Join our vibrant team at Luxe Hospitality Group as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This role combines hospitality excellence with flexible scheduling, perfect for students or career changers seeking work-life balance.
Enjoy a modern, fast-paced environment where your people skills shine. Our Miami location offers complimentary parking and opportunities for advancement. Why work with us? Competitive hourly rates, performance-based bonuses, and a supportive team culture that values your contribution.
Responsibilities
- Provide exceptional customer service to evening guests via phone, email, and in-person
- Manage reservations and ensure seamless check-in/check-out processes
- Handle guest inquiries and resolve issues with professionalism
- Collaborate with night shift teams for operational handovers
- Maintain accurate documentation using our proprietary CRM system
- Upsell premium services based on guest preferences
- Assist with event setup and venue preparation for evening activities
Qualifications
- Minimum 1 year customer service or hospitality experience
- Strong communication skills and multilingual abilities (Spanish/English preferred)
- Proficiency with reservation systems and MS Office suite
- Flexible availability including weekends and holidays
- Ability to multitask in high-pressure situations
- Professional appearance and positive attitude
- Valid Florida driver's license (if transportation required)
- Background check clearance required