Job Description
Join our dynamic team as an Evening Customer Service Specialist at City Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive compensation and the opportunity to work in Houston's vibrant hospitality scene. Perfect for students, parents, or anyone seeking a rewarding evening schedule. Enjoy a supportive environment with growth opportunities and staff discounts.
Responsibilities
- Provide exceptional customer service to evening guests via phone, email, and in-person
- Manage reservations and coordinate event logistics for evening functions
- Process payments and maintain accurate transaction records
- Collaborate with day staff to ensure seamless service transitions
- Resolve guest inquiries and concerns with professionalism and efficiency
- Assist with venue setup and evening event preparations
- Contribute to a positive team atmosphere through communication and collaboration
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Strong communication and interpersonal skills
- Ability to work evenings (4 PM - 11 PM) weekends and holidays
- Proficiency with reservation systems and POS technology
- Excellent problem-solving and conflict resolution abilities
- Professional appearance and positive attitude
- Must be authorized to work in the United States