Job Description
Join our dynamic team as an Evening Customer Service Specialist at Nexus Solutions Inc! We're seeking energetic individuals to deliver exceptional client experiences during our peak evening hours. This flexible role offers competitive pay and growth opportunities while serving our Dallas community. If you thrive in fast-paced environments and excel at problem-solving, this position is perfect for you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening shifts
- Resolve billing and account issues with empathy and efficiency
- Process orders and transactions using proprietary CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Document interactions accurately in Salesforce database
- Identify upsell opportunities during customer interactions
- Maintain 95% customer satisfaction score metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Strong typing skills (40+ WPM)
- Available for flexible evening shifts (4PM-12PM)
- Excellent communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Microsoft Office Suite