Job Description
Join our dynamic team at Sunset Solutions Inc. as an Evening Customer Service Specialist! We're seeking motivated individuals to provide exceptional support during our peak evening hours. Enjoy a flexible schedule with competitive pay and opportunities for growth in a supportive environment. Perfect for students, parents, or anyone seeking work-life balance!
Why Join Us?
- Competitive hourly pay with performance bonuses
- Flexible evening shifts (4 PM - 10 PM)
- Comprehensive paid training
- Health benefits for full-time equivalents
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Process orders and update customer records
- Collaborate with support teams for complex cases
- Maintain detailed documentation of interactions
- Meet/exceed quality and productivity targets
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Empathetic problem-solving approach
- Reliable transportation to our Wichita location
- Availability to work 3-4 evenings weekly