Job Description
Join our dynamic team at Tampa Customer Solutions Inc. and become a vital part of our evening operations! We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a supportive environment. Full-time positions also available for high performers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve product/service issues with efficiency and empathy
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case notes
- Collaborate with day team to ensure seamless customer handoffs
- Meet/exceed quality and productivity targets
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in evening hours (3 PM - 11 PM)
- Proficiency with CRM software and Microsoft Office
- Positive attitude and patience under pressure
- Reliable transportation for late shifts
- Bilingual (English/Spanish) a plus