Job Description
Join our dynamic team at San Diego Community Services and transform your evenings into rewarding work! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences while enjoying flexible schedules. Whether you're balancing studies, family commitments, or seeking supplemental income, our supportive environment offers growth opportunities for both part-time and full-time professionals. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture in the heart of San Diego.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve complex inquiries and complaints with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Support weekend rotations as required
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to thrive in fast-paced evening environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends