Job Description
Join Pinnacle Solutions Group as an Evening Customer Service Specialist and become the voice of our clients during peak evening hours. We're seeking dedicated professionals to deliver exceptional support while maintaining a healthy work-life balance. Enjoy flexible scheduling, competitive compensation, and a supportive team environment designed for growth.
Our Philadelphia-based team values diversity, innovation, and customer-centric approaches. As an evening specialist, you'll be crucial to our 24/7 client support model while enjoying weekday evenings free for personal commitments. Training provided – no experience necessary!
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries during evening hours (4 PM - 12 AM)
- Resolve customer concerns using CRM tools and established protocols
- Document interactions accurately in Salesforce with precision and attention to detail
- Collaborate with overnight teams for seamless issue escalation
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with professional phone etiquette
- Ability to multitask effectively under pressure during peak evening demand
- Strong problem-solving skills with calm demeanor in conflict situations
- Reliable transportation for evening shifts in Philadelphia area