Job Description
Join our dynamic team at MetroConnect Solutions as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during evening hours while enjoying competitive pay and a flexible schedule. This role is perfect for students, parents, or professionals seeking work-life balance. Benefit from comprehensive training, a collaborative culture, and opportunities for growth. Apply today and become part of Minneapolis' leading customer service provider!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts
- Process transactions and update customer records accurately
- Collaborate with team to escalate complex issues effectively
- Maintain detailed documentation of interactions and resolutions
- Contribute to continuous improvement of service processes
- Support weekend rotation as needed
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Strong computer proficiency with MS Office suite
- Availability to work evenings (3:00 PM - 11:00 PM) and weekends
- Positive attitude and customer-first mindset