Job Description
Join Urban Solutions Inc., a dynamic tech firm revolutionizing urban living! We're seeking passionate Evening Customer Service Specialists to support our growing client base in Los Angeles. Enjoy flexible evening schedules while delivering exceptional service to our diverse community. Full-time and part-time positions available with competitive pay, comprehensive benefits, and growth opportunities. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours (4 PM - 12 PM)
- Resolve product/service issues using CRM systems with 95% first-contact resolution rate
- Process orders, returns, and account modifications while maintaining accuracy
- Collaborate with technical support teams to escalate complex issues
- Document interactions and maintain detailed customer records in Salesforce
- Proactively identify upsell opportunities for premium services
- Participate in bi-weekly evening team training sessions
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills in English and Spanish
- Ability to multitask and prioritize during peak evening hours
- Strong problem-solving abilities with calm demeanor under pressure
- Flexibility to work weekends and holidays as needed
- High school diploma or equivalent; college degree preferred