Job Description
Join Illinois Connect Services as an Evening Customer Service Specialist and become the voice of our growing brand! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours (3 PM - 11 PM). This role offers flexible scheduling options, including both part-time and full-time opportunities perfect for students, professionals, and career changers. Enjoy competitive pay, comprehensive training, and a supportive team environment while making a real impact on our customer experience.
Why Choose Us?
• Flexible evening shifts with no weekends required
• Career advancement opportunities into leadership roles
• Comprehensive benefits package for full-time employees
• Modern downtown Chicago location with easy transit access
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Resolve technical issues, billing questions, and service complaints efficiently
- Document interactions and maintain detailed customer records in CRM systems
- Collaborate with technical support teams for complex issue escalation
- Identify upsell opportunities and cross-reference customer needs with service offerings
- Maintain positive customer satisfaction metrics (CSAT scores)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to work independently and make sound decisions
- Proficiency with Microsoft Office Suite and CRM software
- Availability for evening shifts (3 PM - 11 PM) including weekends
- Strong problem-solving abilities and conflict resolution skills
- Positive attitude with a customer-first mindset