Job Description
Join Central Valley Solutions as an Evening Customer Service Specialist and transform your career while enjoying flexible evening hours! We're seeking passionate individuals to deliver exceptional service to our growing client base in Fresno. This role offers immediate part-time opportunities with potential for full-time advancement, competitive pay, and a supportive team environment. Perfect for students, parents, or professionals seeking work-life balance. Apply today and become part of Fresno's premier service provider!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Resolve billing issues and technical support concerns efficiently
- Document all interactions in CRM system with precision
- Collaborate with day team to ensure seamless customer experiences
- Meet/exceed monthly performance metrics for response time and resolution
- Identify upsell opportunities based on customer needs
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience required
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Proficient in Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Available to work evenings (3:00 PM - 11:00 PM) weekends