Job Description
Join Metro Retail Solutions as an Evening Customer Service Specialist and become the heart of our Detroit operations! We're seeking dynamic individuals to deliver exceptional service during our peak evening hours (4 PM - 11 PM). Enjoy a flexible schedule, competitive pay, and opportunities for advancement in a supportive environment.
As a key member of our team, you'll handle customer inquiries, resolve issues efficiently, and contribute to a positive shopping experience. Perfect for students, parents, or anyone seeking work-life balance. Comprehensive training provided – no experience necessary!
Responsibilities
- Manage customer inquiries via phone, email, and in-person with professionalism
- Process transactions accurately using POS systems
- Resolve complaints and implement solutions to ensure customer satisfaction
- Assist with inventory management and stock replenishment
- Collaborate with team members to maintain store appearance and safety standards
- Support promotional events and seasonal campaigns
- Document interactions and report trends to management
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays
- Basic math proficiency and comfort with technology
- Positive attitude and problem-solving mindset
- Reliable transportation and punctuality
- Previous retail or service experience preferred
- Ability to stand for extended periods