Job Description
Join Nexus Solutions Group as an Evening Customer Service Specialist and become the heart of our client experience! We're seeking dynamic professionals to deliver exceptional support during evening hours in our Dallas headquarters. This role offers flexible scheduling with both part-time and full-time opportunities, perfect for students, parents, or career-changers seeking work-life balance.
Why Choose Nexus Solutions?
- Competitive compensation with performance-based incentives
- Comprehensive training and career advancement pathways
- Modern, collaborative work environment with free parking
- Health benefits available for full-time roles
As a key member of our support team, you'll handle inquiries, resolve issues, and build lasting client relationships while working impactful evening shifts (3 PM - 11 PM). Our culture celebrates diversity and rewards initiative – apply today to transform your evening hours into career growth!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Resolve technical and billing issues with empathy and efficiency
- Document interactions in CRM systems and maintain accurate records
- Collaborate with day-shift teams for seamless issue escalation
- Meet/exceed performance metrics for response time and satisfaction
- Identify process improvement opportunities and provide feedback
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced evening environment
- Strong problem-solving abilities with customer-first mindset
- Flexibility to work evenings, weekends, and occasional holidays