Job Description
Join our dynamic team at CityShift Staffing Solutions and unlock flexible evening opportunities in Columbus! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences while working 3-5 evenings per week (4-8 hour shifts). Perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive culture that values your growth. Whether you're starting your career or advancing it, this role offers stability with part-time flexibility and potential for full-time conversion.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues through multiple channels
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless service continuity
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently during evening hours
- Flexible schedule availability (including weekends)
- Positive attitude and problem-solving mindset