Job Description
Join our award-winning team as an Evening Customer Service Specialist in Cleveland! We're seeking passionate individuals to deliver exceptional support during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and opportunities for career advancement. Perfect for students, parents, or professionals seeking work-life balance. Enjoy a modern downtown workspace with free parking and a collaborative culture that values your contributions.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions in CRM system with precision and attention to detail
- Collaborate with overnight teams for seamless customer handoffs
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced, high-stress situations
- Strong problem-solving skills with customer-centric approach
- Availability to work 3-5 evenings per week, including weekends