Job Description
Join our dynamic team at Austin Community Services as an Evening Customer Service Specialist! We're seeking friendly, detail-oriented professionals to provide exceptional support to our clients during evening hours. This role offers flexible scheduling with weekly pay, perfect for students, parents, or anyone seeking supplemental income. Enjoy a supportive environment where your contributions directly impact our community's well-being.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Process transactions and update customer information in our CRM system
- Collaborate with day-shift teams to ensure seamless service continuity
- Document all interactions accurately following company protocols
- Contribute to weekly team performance reviews and improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or related experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Flexible availability Monday-Friday 5 PM - 10 PM
- Positive attitude and commitment to teamwork