Job Description
Join our dynamic team at Urban Solutions Inc. as an Evening Customer Service Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional customer experiences during evening hours. This flexible role is perfect for students or professionals seeking supplemental income while gaining valuable communication skills in a fast-paced environment. Enjoy competitive pay, comprehensive training, and a supportive workplace culture that values work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed knowledge of company products/services
- Meet/exceed performance metrics including call quality and resolution times
- Support weekend shifts as needed during peak periods
Qualifications
- High school diploma or equivalent (current students encouraged to apply)
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Reliable transportation to downtown Columbus location
- Flexible availability including evenings (5 PM - 11 PM)
- Positive attitude with problem-solving mindset