Job Description
Urgently Hiring Evening & Flexible Schedule Roles! Join our award-winning team as a Customer Service Specialist in Columbus, Ohio. We're seeking dynamic individuals for both part-time and full-time evening positions with competitive pay and exceptional growth opportunities. Perfect for students, parents, or professionals seeking work-life balance!
Why You'll Love Working With Us:
- Competitive hourly wages ($16.50-$22.00) plus performance bonuses
- Flexible scheduling with evening/night shifts (4 PM - 12 AM)
- Full-time benefits including health insurance and 401(k) matching
- Comprehensive paid training and career advancement paths
- Modern, collaborative work environment in downtown Columbus
Whether you're starting your career or seeking supplemental income, our flexible evening positions offer stability, growth, and the work-life balance you deserve. Apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account issues efficiently
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems while maintaining quality standards
- Collaborate with technical teams to resolve complex customer concerns
- Meet performance metrics including CSAT scores and resolution rates
- Stay updated on product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software and Microsoft Office Suite
- Excellent communication skills with empathy and patience
- Flexibility to work evenings, weekends, and holidays
- Ability to multitask in fast-paced environments
- Reliable transportation and punctual attendance record