Job Description
Join Cleveland Connect Solutions as an Evening Customer Service Specialist and embrace work-life balance with our flexible evening schedule! We're seeking dedicated professionals to deliver exceptional support while maintaining harmony with daytime commitments. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. Perfect for students, caregivers, or professionals seeking supplemental income without sacrificing personal time.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve technical issues and provide product support for SaaS clients
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless customer handoffs
- Meet/exceed customer satisfaction metrics
- Participate in bi-weekly virtual team meetings
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to troubleshoot basic technical issues
- Reliable internet connection for remote work
- Availability for 20-30 hours/week during evening shifts