Job Description
Join FlexShift Solutions and transform your evenings into extra income! We're seeking enthusiastic Evening Customer Service Specialists in San Francisco to deliver exceptional support while enjoying flexible schedules and weekly paychecks. Perfect for students, parents, or anyone seeking supplemental income with minimal commute hassles. Our modern downtown office offers a vibrant team environment where your contributions are valued immediately. Why you'll love this role: Consistent Monday-Friday evening shifts (5 PM-9 PM), no nights or weekends, paid training, and opportunities for advancement. Earn competitive wages while building transferable skills in communication and problem-solving. Apply today to start your next adventure!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Resolve product inquiries and technical issues efficiently
- Update customer records and maintain accurate documentation
- Collaborate with day-shift teams for seamless service transitions
- Meet daily performance metrics for call resolution and satisfaction
- Identify upsell opportunities for premium service packages
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and Microsoft Office Suite
- Reliable transportation to downtown San Francisco location
- Must be available Monday-Friday evenings 5 PM-9 PM