Job Description
Join our award-winning team at Nexus Global Solutions and become the voice of our brand during our peak evening hours! We're urgently seeking dynamic Evening Customer Service Specialists to deliver exceptional experiences while Atlanta sleeps. This role offers flexible scheduling, competitive compensation, and rapid advancement opportunities in a tech-forward environment. Perfect for students, parents, or career-changers seeking work-life balance without sacrificing growth. Enjoy modern amenities, comprehensive training, and a supportive culture that celebrates your contributions.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve customer issues with empathy and efficiency while maintaining service excellence metrics
- Document interactions in CRM system and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve service processes
- Participate in ongoing training to master product knowledge and communication techniques
- Contribute to team success by achieving daily/weekly performance targets
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Ability to multitask effectively during peak evening demand periods
- Strong problem-solving skills with customer-focused mindset
- High school diploma or equivalent; college degree preferred
- Availability for 3-4 evening shifts weekly including weekends