Job Description
Join our dynamic team at Metro Solutions Inc. as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support during our peak evening hours. This is a fantastic opportunity for students, career changers, or anyone seeking flexible evening work in Philadelphia's vibrant downtown. Enjoy competitive pay, a supportive environment, and the chance to make a real impact. Immediate start available!
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails during evening shifts
- Resolve customer inquiries with empathy and efficiency using CRM systems
- Process orders, returns, and payment transactions accurately
- Collaborate with day team to ensure seamless service continuity
- Maintain detailed customer interaction records
- Identify and escalate complex issues to senior specialists
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce knowledge a plus)
- Ability to multitask in fast-paced evening environment
- Strong problem-solving and conflict resolution abilities
- Reliable evening availability (Monday-Friday 4 PM-10 PM)
- Basic computer literacy and typing skills (35+ WPM)