Job Description
Join our dynamic team at MetroConnect Solutions as an Evening Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support during evening hours (4 PM - 9 PM). This flexible part-time role offers competitive pay, a supportive work environment, and opportunities for growth. Help our clients resolve inquiries with professionalism while building valuable customer experience skills.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening shifts
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Meet daily performance metrics for response time and resolution
- Participate in bi-weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Strong problem-solving and communication skills
- Ability to work independently during evening hours
- Proficient with CRM software and Microsoft Office Suite
- Reliable transportation for on-site shifts
- Flexible availability Monday-Sunday evenings
- Positive attitude and conflict resolution abilities