Job Description
Join our dynamic team as an Evening Customer Service Specialist and enjoy the freedom of daily pay! We're seeking motivated individuals to provide exceptional support during evening hours in Long Beach, CA. Perfect for students, parents, or anyone seeking flexible work with immediate compensation. No weekend shifts required. Benefits include: Same-day pay via payroll app, free parking, paid training, and advancement opportunities.
Responsibilities
- Handle inbound customer calls and emails with professionalism
- Resolve billing inquiries and service issues efficiently
- Update customer records in CRM system
- Meet daily performance metrics (e.g., call volume, resolution time)
- Collaborate with support team to escalate complex issues
- Maintain detailed documentation of all interactions
- Adhere to company security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during evening shifts (3 PM - 11 PM)
- Basic computer proficiency (CRM systems, MS Office)
- Reliable transportation to Pine Ave location
- Positive attitude and adaptability to fast-paced environment