Job Description
Join our award-winning hospitality team as an Evening Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and a vibrant work environment in the heart of Austin.
As a key member of our guest relations team, you'll be the face of our brand during evening operations, ensuring every interaction exceeds expectations. Perfect for students, parents, or career changers seeking rewarding part-time work with consistent schedules.
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person interactions
- Manage reservation systems and process bookings with precision
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional conduct and appearance
- Assist with evening check-in/check-out procedures
- Maintain accurate guest records and feedback documentation
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and interpersonal skills
- Ability to work independently and in team environments
- Flexible availability for evening shifts (5 PM - 1 AM)
- Basic proficiency with reservation software and MS Office
- Positive attitude and problem-solving mindset
- Texas residency required