Job Description
Join our dynamic team at Urban Retail Solutions, where we're revolutionizing the shopping experience in Chicago's vibrant downtown! We're seeking Evening Customer Service Specialists to deliver exceptional service during our peak evening hours. This flexible role is perfect for students, career-changers, and night owls seeking meaningful part-time work with growth opportunities. Enjoy a modern, inclusive environment where your energy directly impacts customer satisfaction.
As a key member of our evening crew, you'll handle high-traffic customer interactions, resolve inquiries with professionalism, and contribute to a seamless retail experience. We offer competitive pay, comprehensive training, and a supportive culture that values work-life balance. Whether you're balancing studies or seeking supplemental income, this position offers the flexibility you need.
Responsibilities
- Deliver exceptional customer service during evening operating hours (4 PM - 11 PM)
- Process transactions accurately using POS systems and handle cash management
- Resolve customer inquiries and complaints with empathy and efficiency
- Assist with inventory management and visual merchandising
- Maintain store cleanliness and safety standards
- Collaborate with night-shift team members to achieve daily targets
- Participate in quarterly performance reviews and skill development
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays as required
- Basic math and cash handling experience preferred
- Proficiency with POS systems or willingness to learn
- Ability to stand/walk for extended periods and lift 25 lbs
- Positive attitude and problem-solving mindset
- Valid work authorization for US employment