Job Description
Join our dynamic team as an Evening Customer Service Specialist at Urban Retail Solutions! We're seeking energetic individuals to deliver exceptional support during our peak evening hours. This immediate-opening role offers flexible scheduling and the opportunity to grow within a forward-thinking retail environment. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture centered on customer satisfaction.
Responsibilities
- Handle high-volume inbound customer inquiries via phone and digital channels
- Resolve billing and order fulfillment issues with efficiency and empathy
- Process returns and exchanges while maintaining brand standards
- Collaborate with overnight logistics team for seamless handovers
- Document interactions in CRM system with 99% accuracy
- Proactively identify upsell opportunities during customer interactions
Qualifications
- Minimum 1 year customer service experience required
- Proficient with CRM platforms (Salesforce preferred)
- Flexible availability for evening shifts (3 PM - 11 PM)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math proficiency for payment processing
- Positive attitude with commitment to service excellence