Job Description
Join our dynamic team at Urban Retail Solutions as an Evening Customer Service Specialist! We're seeking friendly, energetic professionals to deliver exceptional service during our peak evening hours. This is your opportunity to make a real impact while enjoying a flexible schedule in Atlanta's vibrant retail sector. Immediate openings available – start earning this week!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve product and service issues with empathy and efficiency
- Process orders and update customer accounts in real-time
- Collaborate with support teams to resolve complex cases
- Maintain detailed transaction records in CRM systems
- Identify upsell opportunities during customer interactions
- Adhere to company protocols and security standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional verbal communication abilities
- Ability to work independently in fast-paced environment
- Available evenings (4 PM - 11 PM) weekends required
- Basic knowledge of retail or e-commerce platforms
- Reliable transportation to downtown Atlanta location