Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional guest experiences during our peak evening hours. This is a perfect opportunity for students, night owls, or anyone seeking flexible evening work in Denver's vibrant hospitality scene. Enjoy competitive pay, a supportive environment, and the chance to grow your customer service skills.
Responsibilities
- Manage high-volume evening customer inquiries via phone, email, and in-person
- Process reservations and bookings with precision
- Resolve customer concerns promptly and professionally
- Collaborate with day teams for seamless service transitions
- Maintain accurate customer records in our CRM system
- Contribute to evening operational efficiency
Qualifications
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work independently during evening hours
- Proficient with digital reservation systems
- High school diploma or equivalent required
- Flexible availability between 5 PM - 11 PM
- Positive attitude under pressure