Job Description
Join New Orleans' premier hospitality team as an Evening Customer Service Specialist! We're seeking energetic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay in the heart of the French Quarter, perfect for students or professionals seeking evening work. Enjoy a dynamic environment where your people skills shine while supporting our city's vibrant tourism industry.
Responsibilities
- Manage guest inquiries and reservations with professionalism
- Process payments and transactions using POS systems
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints promptly and effectively
- Update guest profiles and maintain accurate records
- Assist with event setup and evening operations
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and conflict resolution skills
- Ability to work evenings (4 PM - 12 PM) weekends
- Basic knowledge of hospitality software preferred
- Valid Louisiana driver's license (if transportation required)
- Flexible availability during peak seasons
- Positive attitude and problem-solving mindset