Job Description
Join our dynamic team at Apex Solutions Group and be part of Raleigh's growing tech support landscape! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences for our global clients. This flexible evening role (4 PM - 12 AM) offers competitive pay, remote work options, and growth opportunities within a supportive environment. Perfect for students, parents, or career changers seeking work-life balance without sacrificing professional development.
Why You'll Love Working With Us:
- Comprehensive paid training and certification programs
- Health benefits for part-time employees (20+ hrs/week)
- Tuition reimbursement for continuing education
- Employee referral bonuses and recognition programs
- Collaborative virtual team events and quarterly in-person meetups
Responsibilities
- Resolve technical inquiries via phone, chat, and email for enterprise software clients
- Document case details accurately in CRM systems while maintaining SLA compliance
- Collaborate with Tier 2 engineers for complex issue escalation
- Proactively identify process improvements and client feedback opportunities
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in bi-weekly knowledge-sharing sessions with cross-functional teams
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Ability to troubleshoot basic networking and software issues
- Flexible availability including weekends and holidays
- Self-motivated with strong problem-solving abilities