Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Customer Service Specialist! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during our evening operations. This flexible part-time role offers perfect work-life balance while allowing you to develop valuable customer service skills in a vibrant Birmingham setting. Competitive hourly rates and comprehensive training provided.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage reservation systems and process bookings accurately
- Resolve guest inquiries and concerns with professionalism
- Collaborate with evening team to ensure seamless operations
- Maintain clean, organized work environments
- Process payments and handle cash transactions securely
- Assist with event setup and guest arrivals during evening hours
Qualifications
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings (typically 4 PM - 10 PM)
- Basic computer literacy and POS system knowledge
- Excellent problem-solving abilities
- Positive attitude and team player mentality
- Reliable transportation to Birmingham city center
- Right to work in the UK