Job Description
Join our award-winning hospitality team in Colorado Springs as an Evening Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay, growth opportunities, and a vibrant work environment in the heart of the Rockies.
As a key member of our evening operations, you'll handle guest inquiries, manage reservations, and ensure seamless service across our premium facilities. Perfect for students, parents, or professionals seeking supplemental income with evening availability.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage reservation systems and coordinate evening guest check-ins
- Process payments and maintain accurate transaction records
- Collaborate with evening staff to resolve guest concerns promptly
- Facilitate VIP guest experiences during evening events
- Maintain pristine facility standards during evening operations
- Support cross-functional departments as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Strong communication and conflict resolution skills
- Proficiency with reservation software and POS systems
- Flexible evening availability (4 PM - 11 PM, weekends required)
- Ability to multitask in fast-paced environments
- Valid Colorado driver's license preferred
- Basic knowledge of Colorado Springs attractions a plus